PRICE, PAYMENT AND DELIVERY
4.1 - The price of a Product is the price stated on the Site at the time you place your Order except in the case of obvious error. We try and ensure that all prices on our Site are accurate but errors may occur. If we discover an error in the price of a Product you have ordered before formation of a contract between us in accordance with paragraph 2.2 of these Terms, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If you cancel, no payment will be taken from your card.
4.2 - Prices on the Site are displayed/charged in USD ($) and are inclusive of Value Added Tax. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select (the charges are as set out in the Delivery Costs section of the Site). We will let you know the total cost of your Order, including delivery charges based on the delivery option you have selected, prior to your placing of the Order.
4.3 - Please note that Product prices may change over time and the prices payable are those on the KAZVRI LONDON Online Boutique at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Where there is a Reorder button, Reordering a Product at a later date may present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.
4.4 - We accept payments using most credit and debit cards. We currently do not accept payment via PayPal.
4.5 - We have set up a secure payment system for all Orders made on the KAZVRI LONDON Online Boutique. Payments are made on an external platform and comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you. If you are paying via your PayPal account, you agree that you are responsible for payment for all Orders placed using your PayPal account username and password.
4.6 - By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
4.7 - We will send you a copy of your invoice as an attachment to the Order confirmation email we send. In addition, where you have opted to create a Member Account, you may have the option to download your invoice from the ‘My Account’ section under "My Orders".
4.8 - You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your Order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.
4.9 - We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
DELIVERY INFORMATION
6.1 - We accept Orders for delivery to mainland UK and Northern Ireland, plus the Channel Islands, the Republic of Ireland and most international destinations. However please be advised that shipping to a P.O Box address will be done at 100% buyer's risk. This will also be approved on an individual basis. All UK deliveries will be made by DPD unless you specify an alternative delivery option. Standard and nominated day deliveries are guaranteed within a 1 hour delivery slot (excluding Sundays and holidays) by DPD.
6.2 - Delivery Costs. Prices shown on the Website for items over $1,500 include delivery.
6.3 - We shall do our best to dispatch the Product to you as soon as possible after you place your Order and in accordance with the delivery option you have selected when placing your Order. In any event, not more than 5 working days beginning on the day we confirm your order. If we are unable to dispatch the Product within that time, we will email to let you know and to give you an estimated delivery date. In these circumstances, you have the right to cancel the Order and receive a full refund.
6.4 - You shall be informed by email/text when the parcel has been processed by DPD. You will have the option to change the date of delivery (within a limit of five (5) working days from the original scheduled delivery date). In the event that you (or a person identified by you to take delivery of the Product on your behalf) are not available at the time of delivery, you will be contacted by DPD via SMS or e-mail to schedule a new delivery slot. Wherever possible, a notice will also be left at your address that delivery of your Order has been attempted.
6.5 - As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.
6.6 - We want you to be happy with your purchase from us. If you are unhappy with the Product in any way, please contact our Customer Care services - customercare@kazurilondon.com
7.0 CANCELLATIONS, RETURNS AND REFUNDS
7.1 Before dispatch
If you wish to change or cancel your Order prior to the Product(s) having been dispatched you can either select the “cancel” option within the KAZVRI LONDON Online Boutique ‘My Account’ section or call with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once it is received in accordance with our Returns Policy below.
7.2 After dispatch
We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within 28 days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
7.2.1 - Your cancellation period will expire 28 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the 28 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 28th of that month.
7.2.2 - You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform us by any of the methods below, however it will help us to process your refund more quickly if you use our online returns form which can be downloaded from the My Account section of the Site or by calling our Customer Services team or Email customercare@kazurilondon.com
7.2.3 - You have taken reasonable care of the Product prior to return. In particular, this means that you should not have used the Product in any way, it is in a resaleable condition and any tags, labels or protective packaging must not have been removed. For exotic leather goods, you will be responsible for return costs and all duties as well as ensuring the product is returned with CITES paperwork or any relevant import/export documents. Goods must reach us in as new, undamaged condition in order for us to consider a refund. When shipping returns, the customer is responsible for any loss or damage during transit.
7.2.4 - You return the Product to us without undue delay and in any event within 14 days of informing us of your decision to cancel.
7.2.5 - You return the Product in suitable packaging to ensure it reaches us in excellent, unused condition. In order to ensure the Product reaches us in good condition in accordance with these Terms we recommend you use the original packaging you received the Product in to return it to us.
7.3 Faulty Products
Any Product we send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your Order, please contact our Client Service team as soon as possible via customercare@kazurilondon.com with your Order number.
For faulty Products, we will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to us. We do not currently accept Products returned in person. This may change in the future and we will amend this information to reflect any changes in our returns policy in future. We are not responsible for any costs you may incur in an attempt to personally return Products.
7.4 Returning the Product(s)
We recommend that the Products are returned to us using only the method described below:
7.4.1 - By post to KAZVRI HOUSE 8 HEATHROW COPSE BAUGHURST TADLEY RG26 5JG HAMPSHIRE UK
7.5 Prepaid returns label
For your convenience, where you are returning the Products by post, KAZVRI LONDON provides a prepaid returns label in the package that enables returns of the Product(s) at no cost (the "Prepaid Label"). Please append the Prepaid Label to the package and then deposit it in a DPD approved location. If you choose not to use the Prepaid Label when returning non-faulty goods, you will be responsible for the costs of returning the Products to us.
7.6 Effects of cancellation
If you cancel your Order in accordance with paragraph 7.2, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the goods.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
7.7 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for us to accept the return of any Product where the cellophane has been unsealed or other protective material or feature has been tampered with.
8. Our legal obligations and limits on our liability to you
8.1 You have certain rights under the law. These include that we have the right to supply the Product to you and that any Products supplied by us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.
8.2 If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this Agreement.
8.3 We are not responsible for:
8.3.1 - losses not caused by our fault;
8.3.2 - losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this Agreement, for example loss of profits or loss of opportunity.
9. GENERAL
9.1 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
9.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
9.3 These Terms are not intended to give rights to anyone except you and us.
9.4 Complaints and disputes:
9.4.1 We will do our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against us, you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales will apply and if you live in Scotland, Scottish law will apply.
9.4.2 If we are unable to resolve any disputes between us about this Agreement, you have the right to refer the dispute to the EU’s Online Dispute Resolution platform